Cloud24x7 Private Limited jobs - Security Analyst

Responsibilities and Duties:

• Manage a fleet of firewalls such as FortiGate, PaloAlto, SonicWALL, Sophos, Cyberoam, and WatchGuard, including security operations, maintenance, and configuration
• Provide continuous Security Threat Analysis for Antivirus, Malware and Ransomware attacks across multiple platforms
• Research security threats in our customer environments
• Update rules and use cases to ensure the proactive protection of our customer’s IT environments
• Provide Incident Response for IT Security-Related incidents
• Ensure quality service delivery and professional service management is provided to our customer
• Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures
• Respond to inbound phone and email requests for technical assistance from customers
• Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA)
• Perform all tasks required per shift including reporting, monitoring, and turnover
• Liaise with customers and external vendors as required
• Provide 24×7 Operational support; rotational shift

Required Experience, Skills and Qualifications:

• Engineering Graduate
• Excellent communication skills (both written and verbal)
• Strong fundamentals of computer networking
• Working in the monthly rotational shift (Early Morning, Afternoon, Night)
• Job Types: Full-time, Fresher, Walk-In