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Posted on 30 Jul 19
Job is expired
Job DescriptionLast Date 26 Sep 19

Responsibilities and Duties:

  • Manage a fleet of firewalls such as FortiGate, PaloAlto, SonicWALL, Sophos, Cyberoam, and WatchGuard, including security operations, maintenance, and configuration
  • Provide continuous Security Threat Analysis for Antivirus, Malware and Ransomware attacks across multiple platforms
  • Research security threats in our customer environments
  • Update rules and use cases to ensure the proactive protection of our customer’s IT environments
  • Provide Incident Response for IT Security-Related incidents
  • Ensure quality service delivery and professional service management is provided to our customer
  • Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures
  • Respond to inbound phone and email requests for technical assistance from customers
  • Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA)
  • Perform all tasks required per shift including reporting, monitoring, and turnover
  • Liaise with customers and external vendors as required
  • Provide 24×7 Operational support; rotational shift

Required Experience, Skills and Qualifications:

  • Engineering Graduate
  • Excellent communication skills (both written and verbal)
  • Strong fundamentals of computer networking
  • Working in the monthly rotational shift (Early Morning, Afternoon, Night)
  • Job Types: Full-time, Fresher, Walk-In

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview, Telephonic Interview
Company Description

Cloud24x7, a Cybersecurity company founded in 2016 to provide an intelligent approach to fight against today’s evolving cyber threats, enabling organizations to prevent, detect, remediate and respond to cyber-attacks. Cloud24x7’s SecurityFIRST, Threat Intelligence Platform offers unparalleled visibility into the global threat landscape, advanced analytics, and insights, delivers actionable, intelligence-driven security solutions to the clients. Head Quartered in Fort Lauderdale, FL, Sales Office in Michigan and Global SOC in India.

Job is expired
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