Your Role and Responsibilities
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Business Unit Introduction Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services.
Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
Who you are As Security specialist, you are responsible for providing analyst or administration support in Security Information and Event Management (SIEM) to clients within the IBM Security Services organization.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
What will you do
- Create, modify and tune the SIEM rules to adjust the specifications of alerts and incidents
- Work with the customer designated personnel to provide continual correlation rule tuning, incident classification and prioritization recommendations
- Report query adjustments, and various other SIEM configuration activities
- Assist customers to fully optimize the SIEM system capabilities as well as the audit and logging features of the event log sources
- Work closely with the assigned Managed Services SIEM resources to ensure client's customized solution is functioning optimally and continuously tuned to the client's needs
- Collaborate with a variety of customers in a polite, positive and professional manner
- Resolve problems related to Network, Device, Policy, connectivity issues etc.
Required Technical and Professional Expertise
- Minimum 6+ years of experience in any of product in SIEM (Arcsight, Qradar, RSA NetWitness Suite)
- Proven expertise of Security Operations (L1/ L2/ L3) in Infrastructure Security Services domain
- Ability to resolve issues pertaining to security solutions implemented at client locations
Preferred Technical And Professional Expertise
- Working knowledge about Risk, Incident and Change Management
- Experience on Security standard methodologies regulations
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work