IBM jobs - Security Technical Support Engineer

Security Technical Support Engineer

IBM
experience 0 to3 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
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Openings: 1

Job Description

Your Role and Responsibilities

'IBM Cloud has a global cloud presence that continues to grow and expand its reach.

Advanced Customer Support team is seeking cloud support engineers with strong technical background that enjoy solving problems and working with customers. As IBM Cloud’s technical support organization, qualified candidates will have a passion for helping customers with a determination to improve the overall client experience by quickly identifying and resolving problems.

The Security Cloud Support Engineer role provides technical support to clients of our infrastructure based offerings and services. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of our customers.


Responsibilities:
  • Diagnose and troubleshoot issues reported by IBM Cloud customers.
  • Effectively communicate with customers and partners via phone, chat and case regarding technical issues.
  • Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
  • Work with engineering, operations, and management to diagnose and resolve critical issues.
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.'

Job Particulars

Role 
Education BCA, BE/B.Tech, BSc
Who can apply Freshers and Experienced (0 to3 Years )
Hiring Process Face to Face Interview
Employment Type Apprenticeship
Job Id 522033
State Karnataka
Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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