IBM jobs - Security Technical Support Engineer

Security Technical Support Engineer

IBM
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Your Role and Responsibilities

'IBM Cloud has a global cloud presence that continues to grow and expand its reach.

Advanced Customer Support team is seeking cloud support engineers with strong technical background that enjoy solving problems and working with customers. As IBM Cloud’s technical support organization, qualified candidates will have a passion for helping customers with a determination to improve the overall client experience by quickly identifying and resolving problems.

The Security Cloud Support Engineer role provides technical support to clients of our infrastructurebased offerings and services. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of our customers.


Responsibilities:
  • Diagnose and troubleshoot issues reported by IBM Cloud customers.
  • Effectively communicate with customers and partners via phone, chat and case regarding technical issues.
  • Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
  • Work with engineering, operations, and management to diagnose and resolve critical issues.
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.'

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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IBM recruiting Security Technical Support Engineer Experienced(Fresher) candidates candidates nearby Bangalore,.IBM vacancies for Security Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
IBM Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with BCA, BE/B.Tech, BSc are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Bangalore, can apply for Security Technical Support Engineer position in IBM. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IBM recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of IBM and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of IBM and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IBM and near your city and get a secured career.