Panacorp computer academy jobs - Senior Admin Manager

Key Responsibilities:

Team Leadership:

• Lead, motivate, and manage a team of telesales representatives.
• Set clear performance expectations and provide regular feedback to enhance individual and team performance.
• Conduct regular team meetings to communicate goals, updates, and best practices.

Sales Strategy and Planning:

• Develop and implement effective telesales strategies to achieve sales targets.
• Collaborate with the sales leadership team to align telesales goals with overall business objectives.
• Analyze market trends and competitor activities to identify new opportunities.

Training and Development:

• Provide comprehensive training for new hires and ongoing coaching for existing team members.
• Identify skill gaps and organize training sessions to address specific needs.
• Foster a culture of continuous learning and development within the team.

Customer Relationship Management:

• Ensure effective communication and relationship-building with clients.
• Handle escalated customer issues and collaborate with other departments to provide solutions.
• Implement strategies to enhance customer satisfaction and loyalty.

Process Improvement:

• Identify areas for process improvement and efficiency within the telesales team.
• Implement best practices to streamline workflows and enhance overall productivity.
• Stay abreast of industry trends and recommend adjustments to sales strategies as needed.

Reporting:

• Prepare and present regular reports on team performance, sales trends, and other relevant metrics to senior management.
• Provide insights and recommendations based on data analysis.

Qualifications and Requirements:

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in telesales, with a minimum of 5 - 10 in a managerial or supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Results-driven with a track record of meeting or exceeding sales targets.
• Ability to thrive in a fast-paced and dynamic environment.
• Strategic thinker with the ability to make data-driven decisions.