Oracle India Pvt. Ltd. jobs - SENIOR ANALYST HR SHARED SERVICE

Job Description

HR Shared Services Operations Analyst

1Scope

• Report to HR Shared Services Manager, JAPAC.
• Work as a key member in JAPAC Shared Services Centre.
• Work with other regional process counterparts, HRIS, OAL, Country HRs, Business HRs, HR Privacy & Security, and Audit teams.
• Lead at least two processes for 19 countries in JAPAC.

2Roles & Responsibilities

• Coach, lead and inspire a team which acts as first point of contact for Oracle Employees pertaining to employment letters, personal and employment data changes in Oracle HCM and Oracle HRMS, exit pack, HR systems and tools.
• Lead and drive up-to-date knowledge management.
• Analyze data on given processes to produce trends to identify and plan improvement areas. Implement process efficiencies and improvements. Identify and promote best practices.
• Lead and participate in projects that will improve customer experience, processes and systems in the global HR Organization by partnering with cross regional and functional teams. Produce and manage project related documentation, roadmaps, status dashboards, and communications to stakeholders.
• Manage relationship with stakeholders effectively.
• Act as Regional or Global Process Owner.

3Accountabilities

• Establish team plans and goals, prioritizing them with the organisation's goals.
• Manage requests in Oracle RightNow and meet the Service Level Agreement.
• Respond accurately, professionally, and timely to all requests.
• Ensure knowledge has been captured, organized, and shared timely.
• Build and maintain effective relationships with stakeholders.
• Establish clear performance expectations. Monitor and diagnose personal and team performance including the use of data analysis. Share timely feedback with team members so they can achieve better performance and results.
• Make improvements and adjustments to optimize operational excellence and customer experience.

4Key Values

• Integrity
• Mutual respect
• Teamwork
• Communication
• Innovation
• Customer satisfaction
• Quality
• Fairness
• Compliance
• Ethics

5Key Competencies

• Implement change.
• Collaborate across organisations.
• Manage stakeholders.
• Drive team innovation.
• Establish leadership impact.
• Make decisions willingly when facing uncertainty. Develop and systematically evaluate next course of action. Identify solutions and evaluate consequences and impact of alternatives. Make timely and effective decisions by assessing risk, evaluating alternatives, and applying judgement even with incomplete data.
• Know, understand, measure, monitor and improve own and team's key performance indicators
• Conduct regular and effective HR process review. Identifies areas for process improvements and seeks to streamline HR Operations.
• Survey learning needs, develop and deliver training.

6Qualifications

• Passionate about technology, problem solving, systems and processes improvement
• Bachelor's degree or equivalent practical experience.
• Has at least 5 to 8 years of relevant experience in HR, preferably shared services environment,or equivalent to IC3 (for internal posting only).
• Experience using Microsoft Office such as Word, Excel, Powerpoint, including macros, pivot table, formulae, conditional formatting.
• Experience using Oracle HCM, HRMS, RightNow, Confluence, and Jira.
• Acts as interface between business and IT organization with regards to HRMS implementation.
  
  Supports users in the report generation process. Works closely with the Business HR to ensure all reports in (via HRMS) including SQL queries (both ad hoc and maintenance reports) are accurate. Process Mass Change Spreadsheets. Ensures data integrity in Oracle HRMS database by running regular audits. Conducts high-level HRMS needs analysis, prepares business specifications, implements modifications and enhancements and ensures system documentation are updated. Assists with the development and delivery of HRMS training to users. Provides systems support for HR applications, including Oracle Core HRMS, HR Self Service Applications, Discoverer Reports, etc. Participates in User Acceptance Tests. Undertakes special projects on an as need basis to address specific HRMS issues.
  
  Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong knowledge of Oracle applications, HRMS functionality, set-up tables, table structures, PL/SQL, and Microsoft applications such as Excel. 2 to 3 years Oracle Applications experience. Problem solving skills and strong analytical skills. Good oral and written communication skills. Ability to manage vast amount of data efficiently. Typical experience 2-5 years