Calypso Technology jobs - Senior Business AnalystCustomer Support Operations

Senior Business AnalystCustomer Support Operations

Calypso Technology
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Senior Business Analyst – Customer Support Operations

Mumbai 

Division Overview

Customer Success contributes to our efforts to enhance and transform the Calypso customer experience via a client-centric approach (building and maintaining relationships, proactively identifying potential crises that may detrimental to the user experience, meeting and exceeding client expectations). Thus, helping to differentiate Calypso and contributing to the growth of our business. Customer Success is composed of several organizations (Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support, and Customer Success Management) that manage the customer’s journey at Calypso.

Team And Role Overview

This is a new role in Customer Support organization. Your role is to assist ISO 9001 and TickIT Plus certified global Product Support teams, in proper usage of the various tools needed for their day to day operations (Case Management System, Bug Tracking System, Collaborative tools, etc.). You will also need to propose improvements on the various ISO 9001 TickIT plus Certified processes that Product Support is following as documented in their Quality Manual. You would not only work with all the customer related departments, but also with all departments supporting these groups in their mission (Release Engineering, Systems, SFDC Admin). You would also be responsible for proposing and implementing innovative ideas in the direction of continuous improvement and to automate regular / recurring tasks to help achieve better end-results. This position affords a unique opportunity to interact with all departments involved in the Software Vendor business, with a deep focus on Customer Satisfaction via improved Product Support Processes.

Responsibilities
  • Maintain, monitor and enhance all processes related to Case Management System (Salesforce),Bug Tracking System (JIRA) or Collaborative tools (BOX, Confluence)
  • Coordinate and collaborate with Calypso Release Engineering, Systems, RnD Ops or SFDC Admin teams to work upon implementation of new initiatives
  • Facilitate functional and technical support teams to accomplish goals and objectives
  • Manage Software Download and Upgrade/Rebase Requests from clients and maintain Customers’ information up-to-date in the Case Management System
  • Create and Maintain JIRA Dashboard for Product Support
  • Produce a variety of regular/on-demand KPIs for Customers and Reporting for CCO, ExCo or other Divisions in Calypso.
  • Participate in the creation of new tools or new processes to improve customer satisfaction or improve Product Support effectiveness/efficiency.
  • Work on special projects as assigned.
Skills And Requirements
  • Superior interpersonal skills and customer focused at heart
  • Excellent oral and written communication skills are essential
  • Solid experience on one or more of the following tools : Salesforce, JIRA, Confluence and BOX
  • Strong experience in working in demanding ISO 9001 certified environments
  • Proficient in MS Word, Excel and PowerPoint Applications
  • Experience in process innovation/re-eingineering, handling systems and tools
  • Ability to work independently, be a fast learner, self-motivated, and perfectly at ease with a multicultural environment
  • Six Sigma or any other equivalent certification is definitely an added advantage
  • Experience of working in a Software company, preferably Capital markets oriented

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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

About Us

Calypso Technology, Inc. is a cloud-enabled provider of cross-asset front-to-back solutions for financial markets with over 35,000 users in 60+ countries. With a rich legacy of innovation and 20 years of experience, its award-winning software improves reliability, adaptability, and scalability across several verticals, including capital markets, investment management, central banking, clearing, treasury, and collateral management.

Calypso’s success is founded on our values of accountability, transparency, and people.

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Calypso Technology recruiting Senior Business AnalystCustomer Support Operations Experienced(4 Years) candidates candidates nearby Mumbai,.Calypso Technology vacancies for Senior Business AnalystCustomer Support Operations is recruited through Written-test, Face to Face Interview etc.
Calypso Technology Company recruits a lot of Experienced(4 Years) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in Management Trainee job field. The candidates nearby Mumbai, can apply for Senior Business AnalystCustomer Support Operations position in Calypso Technology. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Calypso Technology recruitment, candidates are mostly chosen for the department of Management Trainee . To learn more about the current jobs and other details, it is better to go through official site of Calypso Technology and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Calypso Technology and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Calypso Technology and near your city and get a secured career.