Khoj.city jobs - Senior Customer Relation Executive

Position- Senior Customer Relation Executive

Job Highlights- Interact with customers via phone, email, online chat, in person, social media

·         Resolve customer problems and complaints

·         Answer any questions a customer has

·         Take payments

·         Setup and resolve problems with customer accounts

·         Provide price information

·         Handle inquiries about deliveries

·         Verify customers

·         Keep records of customer interactions and transactions

·         Engage with customers

·         Direct unresolved issues to a different department if needed

·         Communicate and coordinate effectively with internal departments

·         Provide customers with information on any open orders and invoices

·         Maintain customer database

·         Follow company process accurately and efficiently 

Skills Required

·         High level of professionalism (you are one of the faces of the company!)

·         Positive attitude (can be tough to maintain for some people in the face of an irate customer;-0)

·         Calm under pressure

·         Ability to handle stress

·         Friendliness

·         Excellent verbal and communication skills

·         Organized

·         Efficient

·         Good problem solving skills

·         Good computer skills

·         Multi tasking

·         Ability to learn other software systems relatively easily

·         Analytical skills

·         Good writing skills (email etiquette)

·         Team player

·         Empathy

·         Ability to explain the technical or complex simply to customers

·         Confidentiality

·         Data entry proficiency

Qualifications

Graduation / Post graduation

1 to 1.5 years experienced with excellent communication is desirable.  

What we offer

·         Growth opportunities

·         Work life Balance

·         An amazing work culture

·         Flexible timings