Khoj.city jobs - Senior Customer Relation Executive

Senior Customer Relation Executive

Khoj.city
experience 1 to 1.5 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 1
Openings: 2

Job Description

Position- Senior Customer Relation Executive

Job Highlights- Interact with customers via phone, email, online chat, in person, social media

·         Resolve customer problems and complaints

·         Answer any questions a customer has

·         Take payments

·         Setup and resolve problems with customer accounts

·         Provide price information

·         Handle inquiries about deliveries

·         Verify customers

·         Keep records of customer interactions and transactions

·         Engage with customers

·         Direct unresolved issues to a different department if needed

·         Communicate and coordinate effectively with internal departments

·         Provide customers with information on any open orders and invoices

·         Maintain customer database

·         Follow company process accurately and efficiently

Skills Required

·         High level of professionalism (you are one of the faces of the company!)

·         Positive attitude (can be tough to maintain for some people in the face of an irate customer;-0)

·         Calm under pressure

·         Ability to handle stress

·         Friendliness

·         Excellent verbal and communication skills

·         Organized

·         Efficient

·         Good problem-solving skills

·         Good computer skills

·         Multitasking

·         Ability to learn other software systems relatively easily

·         Analytical skills

·         Good writing skills (email etiquette)

·         Team player

·         Empathy

·         Ability to explain the technical or complex simply to customers

·         Confidentiality

·         Data entry proficiency

Qualifications

Graduation / Post-graduation

1 to 1.5 years experienced with excellent communication is desirable.  

What we offer

·         Growth opportunities

·         Work-life Balance

·         An amazing work culture


Job Particulars

Who can applyExperienced (1 to 1.5 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id573179
Locality Address Greater Noida
StateUttar Pradesh
Country India

About Company

Khoj.city

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