Position- Senior Customer Relation Executive
Job Highlights- Interact with customers via phone, email, online chat, in person, social media
· Resolve customer problems and complaints
· Answer any questions a customer has
· Take payments
· Setup and resolve problems with customer accounts
· Provide price information
· Handle inquiries about deliveries
· Verify customers
· Keep records of customer interactions and transactions
· Engage with customers
· Direct unresolved issues to a different department if needed
· Communicate and coordinate effectively with internal departments
· Provide customers with information on any open orders and invoices
· Maintain customer database
· Follow company process accurately and efficiently
Skills Required
· High level of professionalism (you are one of the faces of the company!)
· Positive attitude (can be tough to maintain for some people in the face of an irate customer;-0)
· Calm under pressure
· Ability to handle stress
· Friendliness
· Excellent verbal and communication skills
· Organized
· Efficient
· Good problem-solving skills
· Good computer skills
· Multitasking
· Ability to learn other software systems relatively easily
· Analytical skills
· Good writing skills (email etiquette)
· Team player
· Empathy
· Ability to explain the technical or complex simply to customers
· Confidentiality
· Data entry proficiency
Qualifications
Graduation / Post-graduation
1 to 1.5 years experienced with excellent communication is desirable.
What we offer
· Growth opportunities
· Work-life Balance
· An amazing work culture
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