Designation: Senior Customer Service Representative
Explaining company policies to customers regarding billing, shipping, or other topics
Processing orders and processing returns and exchanges of merchandise
Assisting customers with billing questions or problems with their accounts
Interacting with customers by phone and email to answer questions about products or services
Reviewing incoming orders for accuracy and making changes where necessary
Resolving customer concerns and handling complaints from customers
Providing assistance in locating products, processing orders, and answering questions about products or services
Providing information to customers about products, services, and special offers
Providing feedback to management regarding customer satisfaction and responsiveness to customer needs
Years of Exp: 2 to 4
Work Location: Chennai
Shift: US shift