Senior Customer Service Representative

HCL
Experience : 1 to 3 Years
Education : BE/B.Tech
Location : Noida
Posted on 19 Jun 19
Job DescriptionLast Date 25 Sep 19
Senior Customer Service Representative

No. of Positions: 01 Post

Qualification: B Tech

Skill (Primary): Application Dev and Mgmt-ADM(BSERV )-Microsoft Technologies-SQL Server

Experience: 1-3 Years

Job Description
  • Provides Technical Assistance and resolve the end customer issues as per defined SLA. 
  • Able to work independently and efficiently to meet SLA
  • Able to promptly answer support related email, phone calls and other electronic communications and meet the qu 
(1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process 
(2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests 
(3.) Meet the defined Quality Scores. Innovation & Process Improvement 
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team 
(5.) To consistently meet or exceed CSAT parameters as defined for the process.

Job Family: Delivery Voice

Location: Noida
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31st Mar, 2019.
Similar Jobs
Experience : 1 to 3 Years
Education : BE/B.Tech
Location : Noida
Last Date : 13 Sep 19