Job Description:
- Provides Technical Assistance and resolve the end customer issues as per defined SLA.
- Able to work independently and efficiently to meet SLA
- Able to promptly answer support related email, phone calls and other electronic communications and meet the qu
(1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
(2.) Improving skill level throughSelf development / nominating training programs Skill reverification Tests
(3.) Meet the defined Quality Scores. Innovation & Process Improvement
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
(5.) To consistently meet or exceed CSAT parameters as defined for the process.
Job Family: Delivery Voice
Qualification: B Tech
No. of Positions: 01 Post
Experience: 1-3 Years
Skill (Primary): Application Dev and Mgmt-ADM(BSERV )-Microsoft Technologies-SQL Server