Senior Customer Support Executive

Samhridya Software Solutions Pvt Ltd
Experience : 0 to 2 Years
Education : 12th Pass (HSE)
Location : Hyderabad
Per Month: Rs. 10,000 - Rs. 12,000
Job Role : BPO / Customer care (Voice , Customer care/support)
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

• The primary task of a Senior Customer Support executive is to handle calls from customers and provide them with a solution to their queries.

• He/She must show the willingness to learn new things every time and then.

• Must discuss every matter with its team leader to get any issue sorted

• Giving a resolution to the customers or clients should be the whole and sole responsibility.

• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.

• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

• Should have good Oral and written communication.

• An effective communicator, probably fluid with what he/she is speaking.

Job Type : Full Time
Interview Type : Face to Face Interview
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