Senior Engineer Network Security jobs in Bangalore at CSS Corp

Senior Engineer (Network Security)

Location: Bangalore/Chandigarh

Job Description

Engage with customers on escalated support issues or critical customer situations
Provide expert systems design, recommendations, and configurations
Perform in-depth diagnostics and troubleshooting using networking tools
Assist customers with testing or troubleshooting of networking or cloud service issues
Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
Maintain ticket database, logging issues and customer interactions
Become a cloud services expert through self-study, company training, and a desire to excel and become an expert
Limited travel – typically only for company training or meetings
Hours – Business hours support, possible shift work, possible on-call work
Other duties or projects, as assigned

Desired Skills

Strong verbal and written communication skills (English)
Bachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications.
Minimum 3 years’ experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
Working knowledge of networking and security products and enterprise network infrastructure.

Technical Skillset :

Networking Experience – VPN technologies such as IPSec and VPN clients
Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
Authentication systems such as LDAP, MS AD etc
Knowledge of protocols such as HTTP, SMTP, FTP, DNS
Basic experience with operating systems such as Linux, Unix, and Free BSD
Network troubleshooting experience – Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as TCP, dump, Wireshark
Knowledge of protocols such as HTTP, SMTP, FTP, DNS
Working knowledge of Apache and IIS Web Server administration
Scripting knowledge (SHELL, Python, Perl) – not required, a plus

CSS Corp offers holistic IT and Tech Support services right from customer acquisition to contact center management to IT operations to Infrastructure Modernization. We help clients enhance customer engagements, increase predictability and maximize revenue across the value chain. As a best tech support service company, we are trying to break the stereotypes in services industry through focused adoption and implementation of digital that would help our clients build better customer intimacy and non-liner revenue models. We constantly work with our customers in TMT, Retail and CPG sectors to understand their emerging business problems and help them simplify their engagement models by embedding resilience into business processes.