Zyoin Pvt Ltd jobs - Senior Executive Care Delight

JOB RESPONSIBILITIES:
1. Handle customer queries and complaints via various channels.
2. Approach and resolve queries and issues with a customer-centric attitude.
3. Offer exceptional customer experience and delight.
4. Adhere to the set SLA and TAT.
5. Achieve a high customer satisfaction score (CSAT).
6. Demonstrate the right attitude with the right tonality in all customer interactions.
7. Help to analyze and build processes.

WHAT WE ARE LOOKING FOR:
1. Any bachelor/master's degree.
2. Proficient in English and Hindi.
3. Excellent interpersonal skills.
4. Exceptional communication skills on multiple mediums (Chat, email, phone).
5. A quick learner.
6. Ability to multi-task and make decisions under pressure and time constraints.

WHY SHOULD YOU APPLY?
1. Shift allowance will be given for overtime.
2. Rotational day off is available.
3. Supportive work environment.

Candidates should be comfortable working for 6 days and on rotational shifts.