A credit card job description involves promoting, selling, and managing credit card products, focusing on customer acquisition through sales (field/branch/event-based), explaining features, handling applications, cross-selling other financial products (loans, insurance), resolving issues, verifying documents, and ensuring targets are met, requiring strong sales, communication, and customer service skills for roles like Sales Executive or Specialist.
Key Responsibilities
Sales & Acquisition: Generate leads, promote credit cards at events, meet sales targets, and acquire new customers.
Customer Engagement: Educate customers on card benefits, features, usage, and assist with the application process.
Application Processing: Review applications, verify documents (income, employment, credit history), and collaborate with underwriters.
Relationship Management: Provide after-sales service, resolve complaints, manage customer accounts, and build portfolios.
Cross-selling: Offer other bank products like loans, insurance, and savings accounts.
Common Job Titles
Credit Card Sales Executive/Officer
Field Sales Executive (Credit Card)
Required Skills & Qualifications
Skills: Strong sales, communication, negotiation, multitasking, attention to detail, and financial product knowledge.
Education: Often requires 12th pass, diploma, or a degree in Commerce, Finance, or Business.
Experience: Prior sales experience (banking/field/open market) is often mandatory or preferred.
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