Call handling and management Responding to emails Working on remedy tickets in predefined SLA's Escalation management Notification and Communication to relavent stakeholders Followup to all interfaces within pre-defined timescales Correct routing of reemdy tickets Engagement of teams on calls etc for escalated issues Resolution of FCR tickets"
Call handling and management Responding to emails Working on remedy tickets in predefined SLA's Escalation management Notification and Communication to relavent stakeholders Followup to all interfaces within pre-defined timescales Correct routing of reemdy tickets Engagement of teams on calls etc for escalated issues Resolution of FCR tickets"
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