Senior Help Desk Executive

For a client of TeamLease Services Ltd
Experience : 1 to 2 Years
Education : BA, BSc, BCA, B.Com
Location : Mumbai
Yearly Salary : Rs. 3,00,000 - Rs. 3,60,000
Job Role : Others
Posted on 22 May 19
Job is expired
Job DescriptionLast Date 21 Jul 19

We need an experienced  1 resource for Mumbai location, the job description as below.

Responsibilities:

To Manage the help desk at one of our reputed client at its location

To Ensure customer service is timely and accurate on a daily basis

To Set specific customer service standards

To Contribute to improving customer support by actively responding to queries and handling complaints

To Follow up with customers to identify areas of improvement

To Develop daily, weekly and monthly reports on help desk team’s productivity

To Provide customer feedback to the appropriate internal teams

Job Type : Contract
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
Job is expired