Senior Process Executive-Data
Location : Pune, Maharashtra, India
Job ID: 00032868581
Qualification: Education: Bachelor’s degree or equivalent practical experience preferred.
Responsibility:
- Stakeholder/Business Management
- Effectively address client queries with timeliness and accuracy.
- Build and nurture relationship with the clients to understand and meet their requirements while ensuring effective business delivery.
- Provide relevant client specific statements and information as per the requests received.
- Support the team in performing various ad-hoc tasks and activities assigned to the group/self.
- Contribute towards process improvement ideas on productivity, accuracy & turnaround time.
- Knowledge Management: Update SOP as per the agreed frequency .
- Customer Relationship Management: Liaise with all the clients, stakeholders (sales force, front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature.
- Process Improvements and Process Adherence: Adhere to operating procedure guides and ensure 100% compliance to policies.
- Support the team in various ad-hoc tasks and activities assigned to the group.
- Contribute towards process improvement ideas on productivity, accuracy & turnaround time.