Senior Process Executive-Data

Cognizant
Experience : Freshers
Education : Any Graduate
Location : Pune
Job Role : Others
Posted on 27 Jun 19
Job DescriptionLast Date 26 Aug 19
Senior Process Executive-Data

Location : Pune, Maharashtra, India

Job ID: 00032868581

Qualification: Education: Bachelor’s degree or equivalent practical experience preferred.

Responsibility:

  • Stakeholder/Business Management
  • Effectively address client queries with timeliness and accuracy.
  • Build and nurture relationship with the clients to understand and meet their requirements while ensuring effective business delivery.
  • Provide relevant client specific statements and information as per the requests received.
  • Support the team in performing various ad-hoc tasks and activities assigned to the group/self.
  • Contribute towards process improvement ideas on productivity, accuracy & turnaround time.
  • Knowledge Management: Update SOP as per the agreed frequency .
  • Customer Relationship Management: Liaise with all the clients, stakeholders (sales force, front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature.
  • Process Improvements and Process Adherence: Adhere to operating procedure guides and ensure 100% compliance to policies.
  • Support the team in various ad-hoc tasks and activities assigned to the group.
  • Contribute towards process improvement ideas on productivity, accuracy & turnaround time.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job
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