Senior Processing Specialist
Job Responsibilities
Responsible for the time sensitive processing of work cases based on both banking and the various credit card associations' regulatory guidelines and client requirements.
Research and evaluate the work case and process the dispute, fraud, charge backs and/or complaints. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.
Scope of Job Makes decisions within established guidelines regarding the different work cases and various transactions. Has access to confidential information.
Job Requirements
High school diploma or equivalent experience.
Minimum two years industry & association experience related to fraud , charge backs and/or disputes.
Knowledge of banking & association rules and regulations.
Ability to read, write, type, complete basic arithmetic, and multi task.
Customer service, analytical and research skills required. Competencies Accuracy / Attention to Detail Technical Troubleshooting Internal Controls General Computer Competencies