IBM jobs - Senior service Associate - Compensation Benefits

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.


Your Role and Responsibilities
As a Senior service Associate for Compensation & Benefits- You would be responsible for the following:

• Process employee benefits and claim applications either directly or via third party vendors
• Handle benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll
• Handle enrolment and termination of employees into various benefit plans based on policy
• Maintain Benefits records of employees and update appropriate systems that support Benefits processes
• Ensure accuracy of benefits related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other system interface
• Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
• Ensure efficient Benefits accounting management (FI posting, accruals, reconciliation)
• Communicate benefits rules, policies, and delivery to employees
• Generate legal and statutory reports to government and third-party vendors. This also includes other reporting requests by the client
• Process vendor invoices and remittance of payments
• Issue payment instructions to third party or to client Finance
• Interface with customers to resolve questions and issues regarding benefits administration/processes
• Interface with third party providers (insurance companies, HMO’s, etc.) on processes which impact benefits administration deliverables

Required Technical and Professional Expertise

• HR Graduate / Postgraduate (MBA HR is preferred)
• Excellent communication skills in English both oral & written
• 2 – 3 years of overall experience with minimum of 1 year in handling Benefits & Administration for any International IT / ITES Company
• Has good knowledge of Benefits related processes & should have worked on SAP HRMS
• Good knowledge of MS Excel
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
• Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
• Ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• Ability to work well within the team

Preferred Technical and Professional Expertise

• Ability to liaise with Technology and communicate system requirements
• Ambitious individual who can work under their own direction towards agreed targets/goal
• Proven change management and be open to it good time management and work under tight deadlines
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications