Senior Service Associate - HR jobs in Bangalore at IBM

Designation - Senior Service Associate - HR

Responsibilities:

You will update and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
Interface with customers to resolve questions and issues regarding compensation administration/processes
Provides data for any internal business controls team as required
Ensure compliance to the client’s existing standards
You will require to have good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Contacting customers to give them accurate feedback on the progress of their inquiries.

Required Technical and Professional Expertise

Minimum 3-5 years in Core HR & Issue Resolution for any International IT / ITES Companies.
Good verbal and written English language skills. Ability to communicate and resolve difficult customer service issues
Expertise and knowledge in Core HR related processes (excluding Recruitment)
Good knowledge of MS Excel
Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
Ability to trouble-shoot and implement changes in his/her processes
Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
Attention to details
Team work – the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise

Experience in HR Management System.
Masters Degree in HR

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.