Senior Solutions Engineer ChatBot Platform

COVIAM Technology & Services Pvt Ltd
3 Years
Posted on 02 Jul 19
Job DescriptionLast Date 31 Aug 19
Senior Solutions Engineer – ChatBot Platform

Exp: 3 to 5 yrs

Openings : 3

Primary Responsibilities :

  • Product Presentations, demonstrations or trainings for Customers
  • Interact with customers / partners for requirements discussions during pre and post-sales cycle
  • Design conversation flow and integrations needed for the chatbot
  • Implement integrations using JSON APIs and other standard out of box options available
  • Work closely with customers during build / testing / pilot testing phases
  • Customize products and solutions for customer specific requirements and ensure delivery within specified timeframes and maintain high quality of delivery
  • Conduct troubleshooting sessions for customer specific priority issues
  • Build demo chatbots and proof of concept solutions for pre-sales cycle

Technical Skills (Each one is a Plus):

  • Good understanding of operating system concepts and networking protocols
  • Ability to develop scripts for customizations. Prior Development experience will be useful
  • Experience with configuration and deployment of Chatbot or other new age tech solutions like Robotic Platform Automation

Product Management Responsibilities:

  • Co-ordinate with Product Management, Release Management and Engineering Teams to provide product feedback and enhancement ideas
  • Enhance internal and customer facing knowledge-base, based on customer interactions

Other Skills :

  • Strong Communication and Customer interface skills – Should be able to communicate effectively with customers and set the right expectations. Work effectively with internal teams and provide updates / reports to customers
  • Strong analytical problem solving capabilities – ability to gather and analyze information from multiple sources into meaningful insights and associated action plans
  • Good hands on skills with MS office tools like PowerPoint, Excel
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
Coviam differentiates itself on multiple factors to be your trusted partner. We protect your intellectual property aligning contractual agreements and teams. Unlike other technology partners, we provide full transparency on costing, compensation and people assignments. We have created an employer brand to attract the best. We use our process like CP3 and in-house proprietary tools for automation and DevOps to provide you speed to market. All this with an open environment and innovation driven culture assure you the very best in outcomes

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