Senior Specialist - GLMS
Location: Bangalore, Karnataka
Will be responsible for supporting the AXA Group LMS tool by providing operational assistance to end users/entities where the tool is deployed, supporting release management activities, pilot testing deployments, enabling local administrators provide solution to all AXA Group entities
Key responsibilities:
- Manage day to day operations within the team
- Responsible to coach, mentor the team and assist them in up-skilling the process
- Lead the team in all process, operational aspects and manage client relationship smoothly with nil escalations
- Expert assistance with the LMS tool queries raised by the users and the entities
- Understand and develop ability to quickly adapt, learn and deliver across different modules of the LMS tool
- Provide customised support to different AXA group entities
- Document operational policies, procedures and maintain process standards
- Should understand customer needs and provide adapted solution/assistance
- Should be able to foresee upcoming risks and opportunities in respective domain and act upon those (Ensure a “zero surprise framework”)
- Take inputs from supervisor, peers and appropriately implement action items
- Be aware about the Group HR strategy for proper and compliant actions in the system
Key skills:
- Should be a self-starter with minimal supervision and drive excellent results
- Should be able to meet strict timelines and adhere to all SLA's
- Team handling experience
- Prior working experience and expert knowledge in LMS tool or HRIS
- Good knowledge of Excel, PowerPoint
- Experience in UAT testing, managing deployments
- Report SLAs and other metrics to clients periodically
- Excellent communication & customer management skills
- Be familiar with Cornerstone technology
- Experience in working with a diverse group of people
- Graduate from a recognised University