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SENIOR SUPPORT ENGINEER

HCL
Experience : 4 Years
Education : ME/M.Tech, MCA, BE/B.Tech
Location : Bangalore
Posted on 27 Jan 20
Job is expired
Job DescriptionLast Date 27 Mar 20
DESIGNATION: SENIOR SUPPORT ENGINEER

LOCATION: Bangalore

NO. OF POSITIONS: 1

EXPERIENCE: 5-7 Years

SKILLS: Associate of science

QUALIFICATION:

To independently resolve moderately complex tickets/issues raised by the customers as per the defined standards of time| cost and quality for increased customer satisfaction. 
(1.) To independently resolve Complex or escalated issues/tickets as per stated resolution goals
(2.) To maintain issue logs and document the process and the method of resolving/ troubleshooting the specific ticket 
(3.) To undertake training programs for new joinees and perform knowledge transition during project enhancements 
(4.) Ensure continuous learning by improving wrt scope of work. 
(5.) Guiding the support engineer in creating product documentation for customer support and contributing towards technical support white papers
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31st Mar, 2019.
Job is expired
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