Review customer goals, priorities & pain point every quarter. Ensure technology assessments are completed and delivered per solution covered which highlight risks, mitigation and provides priority recommendations. Obtain buy-in from customers on the need and value to execute on recommendations.
Reduce support tickets being raised, prevent escalations and P1 issues. Identify causes and take actions to prevent re-occurrence of escalations, P1 incidents or repeat issues are known, documented and a plan to mitigate is agreed.
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