- Should have knowledge of domestic or international packages.
- Dedicated and hardworking.
- Make reservations for planned travel, including hotels and airlines.
- Follow up with clients about travel plans and make adjustments as needed.
- Resolve scheduling conflicts and other issues as they come up.
- Manage Clients Requirement, Searching a place, hotels, resorts and as per package required, Closing Business Deal, Follow Up with customer
- Identifying sales opportunities
- Closing business deals
- Negotiating, Following up with customers, Meeting
Deliver excellent customer service
o responding to customer enquiries promptly
o providing customer with descriptive and persuasive covering emails and
itineraries
o being aware of customer experience facilitating good Trustpilot feedback
Effective organisational skills to manage all stages of the booking cycle
o quoting new customers
o upselling products throughout the process
o making the booking
o managing ticketing
o answering pre-travel questions
o dealing with travel complaints
o welcome home calls
Being a considerate team player
o assisting colleagues’ customers when absent like they are your own
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