Indus motors is the No.1 dealer of Maruti Suzuki in Kerala. Indus motors sells a car in every 15 minutes. Currently we are looking for Vibrant Service Advisor – Bodyshop for our Service station across north Kerala.
Responsibilities:
• Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop
• Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
• Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
• Raising Warranty approvals and service orders
• Raising special orders for parts not available and following up to keep customer informed
• Preparing invoices on internal systems and arranging for active delivery of vehicles
• Following up payments of credit customers and ensuring collection within stipulated time
• Regularly monitoring orders raised and ensuring timely billing
• Conducting post service follow up to ensure customer satisfaction.