A service advisor typically works in a car dealership and is the liaison between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.
Responsibilities and Duties
- Receiving the customer with greeting and wishing.
- Issue the business card without fail.
- . Take inventory as per SAS (new systems). Hand over customer valuables / belongings by keeping in the TCCPL bags.
- Attend customers within 15mts (Including interaction bay, road test).
- Offer coffee tea (or) glass of water, which will increase customer good relationship.
- If customer is waiting guide to customer lounge.
- Ask for shuttle service for nearest drop location.
- Give correct Estimation.
- Give correct delivery time
- Status updating during the time of work, this will improve confidence and trust on SA
- All free service and minor repairs to be under customer wait & take
- Focus wait & take customers to increase same day delivery and update the status (this will improve Good relation, image, delighted).
- If any additional approval required take approval and enter in job card & DMS .
- If time deviates inform customer and change in DMS , enter in Job card.
- Inform customer 1hr before about the work status of the vehicle.
- Check once again demanded repairs before delivery
- Inform customer ½ hr before for the delivery after ensuring washing quality.
- Explain the customer with Pre-invoice about the work done before billing during vehicle delivery.
- Compulsory Road test to be done along with customer before billing.
- Get the signature without fail wherever required.
- Inform and educate the Internal CSI & IFC card Importance.
- Deliver the vehicle in presence by same SA, say Happy drive (or) Happy motoring.
- Daily 3 rd day PSF to be done regularly.
- Daily reporting to manager with records