THRIVENI CAR COMPANY PVT LTD jobs - Service Advisor

Job Summary
A service advisor typically works in a car dealership and is the liaison between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.
Responsibilities and Duties

• Receiving the customer with the greeting and wishing.
• Issue the business card without fail.
• Take inventory as per SAS (new systems). Hand over customer valuables/belongings by keeping in the TCCPL bags.
• Attend customers within 15mts (Including interaction bay, road test).
• Offer coffee tea (or) glass of water, which will increase customer good relationship.
• If the customer is waiting for a guide to the customer lounge.
• Ask for shuttle service for the nearest drop location.
• Give correct Estimation.
• Give correct delivery time
• Status updating during the time of work, this will improve confidence and trust on SA
• All free service and minor repairs to be under customer wait & take
• Focus wait & take customers to increase same-day delivery and update the status (this will improve Good relation, image, delighted).
• If any additional approval required to take approval and enter in job card & DMS.
• If time deviates inform customer and change in DMS, enter in Job card.
• Inform customer 1hr before about the work status of the vehicle.
• Check once again demanded repairs before delivery
• Inform customer ½ hr before for the delivery after ensuring washing quality.
• Explain the customer with Pre-invoice about the work done before billing during vehicle delivery.
• Compulsory Road test to be done along with customer before billing.
• Get the signature without fail wherever required.
• Inform and educate the Internal CSI & IFC card Importance.
• Deliver the vehicle in presence by same SA, say Happy drive (or) Happy motoring.
• Daily 3 rd day PSF to be done regularly.
• Daily reporting to the manager with records
• Daily should attend a meeting in the morning at 9.00am & afternoon at 12.30pm (with vehicle status).