Job Description:
Contact Customer to get leads on Service Requests Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules Verification of Garage Estimates based on customer service requirement Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation Gather Spare Purchase Requirement from Garages Focus on increasing TAT Track service request and ensure timely delivery of vehicles Maintaining SLA
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