Credit Suisse jobs - Service Center

Service Center

Credit Suisse
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 0
Openings: 1

Job Description

We Offer

  • We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards.
  • Handle workload through equal and efficient distribution.
  • Seek to ensure adherence to all operational targets i.e., NSS, SLA and internal quality
  • Analyze the reasons for errors and ensure timely action. Perform detailed RCA with strong preventive controls.
  • Ensure efficient internal controls through 4-eye check, SOX checks, trainee performance review and issue log analysis
  • Regular review with partners with data.
  • Ensure zero issue.
  • Drive continuous improvement.
  • Establish alignment across work streams which have direct upstream or downstream link to his/her primary work stream
  • People Management: Conflict management, internal assessments, leave planning (adherence to banks guidelines),Contain attrition and Mentoring
  • Regular performance review. Highlight to immediate Line Manager of any potential issues.
  • Deeply understand Banking industry Or thorough knowledge of KPO
You Offer

  • Understand the value of diversity in the workplace and are dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work.
  • 10+ years of relevant experience
  • Experience in HR Service center operations in large matrixed organizations along with experience in working with multiple clients/processes in fast paced/3rd party BPO environment would be preferred
  • Proficient in Excel, A Green Belt/Black Belt will be an added advantage
  • Outstanding analytical problem solving skills approach to collate data, draw inference and present with recommendations along with action plan, as well as proven experience in improvement and/or automation of processes
  • Open to working in all shifts as well work in a fast paced environment
  • Outstanding feedback skills, Should have improved a team of 20+ people, and understand dynamics of people management & development
  • Ability to plan and organize, can perform analysis of performance data, find opportunities for improvement and demonstrate impact over time
  • Able to logically prioritize tasks and work schedules in advance
  • Ensures processes and control are aligned to established procedure (SOP's),protocols
  • Can build and maintain positive working relationships with senior partners across regions, ability to work across cultures
  • Proficiency of basic business vocabulary/HR glossary
  • Able to suggest potential improvements in productivity/efficiency in processes
  • Preventive than reactive, Solution oriented
  • Result oriented, dedicated, hardworking and can work on own initiative whilst also delivering on time with a high level of integrity, sense of urgency, attention to detail and quality standards

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id498030
StateMaharashtra
Country India

About Company

Credit Suisse
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