A service consultant is
responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction.
Service consultant work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability.
Listening to customer concerns and providing information, answers, or responses.
Taking orders and processing billings and payments.
Obtaining and correctly recording customer information.
Reviewing and making changes to customer accounts.
Handling customer complaints and processing returns effectively.
Keeping records of customer interactions.
Ensuring customer satisfaction or referring customers to supervisors.
Identifying opportunities to up-sell other products and services.
Skills:
Good data entry and typing skills.
Strong working knowledge of computer software, including microsoft office.
Excellent interpersonal, customer service, and communication skills.
Good problem-solving skills.
A professional phone presence.
Patience.