IBM jobs - Service Coordinator - IT Service Management

Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

Your Role and Responsibilities

Manage the day-to-day activities that support the measurement and reporting requirements of an account or business unit to ensure that required measurement and reporting data is available to both the IBM and Client Management teams.

Responsibility

Provide analysis and support on the use and interpretation of the measurement and reporting data.

Define plans for data collection, including the types of data and time of data capture, coordinate activities to collect, analyze, and report the information, and coordinate activities to ensure the external audit readiness of measurement data if required.

Provide the management team, including Business Advisors and Business Operations Specialists with the measurement tracking, reporting and analysis required for the business unit.

Required Technical and Professional Expertise

Must have Good Communication Skills

Must have excellent MS Office Knowledge- MS word , Excel , PowerPoint

Preferred Technical and Professional Expertise

Basic Computer Knowledge and Fair knowledge on Windows OS and Mac OS

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