The Service Coordinator is responsible for handling all service-related activities and communications for Cepheid products. The Service Coordinator maintains a pivotal role in providing the customer with an excellent service experience. The Service Coordinator drives performance, is committed to precision, communication, quality and maintains an unwavering natural approach of consistently delivering more than the customer expects.
Essential Job Responsibilities
Process RMA (Return material authorization) and outbound shipments for all service-related activities.
Monitor and maintain customer technical support events to determine shipment activities.
Monitor RMA’s to ensure equipment is returned for complaint investigation handling.
Process purchase orders for billable service activities, which relate to service calls and preventative maintenance events.
Process service contract quotations, setup bill plans, review documentation and process invoices to ensure entitlement does not lapse due to processing.
Dispatch Field Service Engineers for service calls as appropriate and actively communicate with the FSE to confirm all logistics to ensure proper recording and communications.
Maintain precise record keeping both on paper and across multiple software platforms. Continuously drive accurate and high-quality results, which align with Cepheid’s high standards for customer care with continuous compliance of SOX and FDA regulations.
Actively seek and identify new approaches to enhance business processes.
Continuously meet or exceed standard performance goals as established by manager.
Contribute to growing department capabilities which may include assisting to build more scalable processes, supporting documentation and/or metrics needs, improving quality, etc.
Complete all assigned and required training satisfactorily and on time
Education and Experience (in years):
Degree or equivalent professional experience.
Minimum of 2 years’ experience in a fast-paced Customer Service or Order Management role in the Medical Device industry, or high volume-manufacturing environment.
Knowledge And Skills
Outstanding organizational skills and the ability to work independently
Good working knowledge of MS Office
Experience within ERP / CRM systems an advantage (SAP, SalesForce and Service Max)
Good ability to discover and use new software
Ability to function under pressure
Excellent customer relationship management, phone presence and written
Work in an office environment
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
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Cepheid recruiting Service Coordinator Experienced(0 to 3 Years) candidates candidates nearby Gurgaon,.Cepheid vacancies for Service Coordinator is recruited through Written-test, Face to Face Interview etc. Cepheid Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in HR job field. The candidates nearby Gurgaon, can apply for Service Coordinator position in Cepheid. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Cepheid recruitment, candidates are mostly chosen for the department of HR . To learn more about the current jobs and other details, it is better to go through official site of Cepheid and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Cepheid and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Cepheid and near your city and get a secured career.