Service Delivery Lead jobs in Pune at GIbots-Roots Innovation Labs Private Limited

Job Description

Service Delivery Lead

We are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The Service Delivery Manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a Service Delivery Manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

To be a successful Service Delivery Manager, you should demonstrate strong leadership and team working skills. You should also demonstrate excellent communication and computer skills.

Service Delivery Manager Responsibilities:

• Maintaining positive relationships with customers.

• Identifying customer needs and overseeing service delivery within the business context.

• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

• Managing finances and budgets.

• Determining ways to reduce costs without sacrificing customer satisfaction.

• Assessing customer feedback and using your creativity to establish, improve, and refine services.

• Remaining organized and meeting deadlines.

• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Requirements:

• A Bachelor's degree in a Business-related field.

• Experience in customer service, leadership, and logistics may be advantageous.

• Good computer skills and the ability to use business support software.

• Strong customer service, project management, and quality control skills.

• Good resource planning skills.

• Excellent leadership and customer service skills.

• Strong teamwork skills and attention to detail.

We’re a bunch of disruptors, innovators and leaders working together with the passion to develop an awesome product that will empower enterprises and build a lifelong partnership with our customers. These core values push us the limits of impossible and this led us towards building a most comprehensive, yet simple to use RPA (Robotic Process Automation) platform with AI-powered Bots to manage business processes & compliance for all types of industry sectors.

The simplicity of the RPA platform allows us to automate the business processes for our global customers. With every Bot we build and every problem we solve, we aim to free our customers to focus on most important aspects of the business and boost their profits by,

Increasing employee productivity.

Reducing total cost of operations.

Increasing in speed of operations with 100% accuracy.

Improving customer satisfaction.

Our vision at GIBots is to Empower Enterprises through our continuous technological innovation. Our mission is to build world’s first SaaS based Hybrid automation platform on the cloud across OS, Devices, functions and Industries to be the number 1 choice for all our customers. Today with this mission, we became the Pioneers in Document Digitization Technology and SaaS-based platform that can automate any business process using the technologies such as Image & Text Analysis, Pattern Recognition, Automation using Web & Windows Recorder, Automation over Citrix Environment and powered with RPA, OCR, NLP, AI & Machine Learning.

“Every great product we built and every great efforts we gave are guided by our great Leadership”. We are led by Founder Mr Anil Nair (CEO) and a strong leadership team and we are mentored by industry veterans Mr. S. Ramadorai Former CEO – Tata Consultancy Services & Mr. Jayaramakrishnan, Former Head Global Alliances, Tata Consultancy Services, who guide us towards the future.