IBM jobs - Service Delivery Specialist

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Service Delivery Management, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Responsibilities:
• Responsible of Configuration Management of Nokia Event and Instant link COTS product
• Responsible for L2 level troubleshoot of any incidents reported.
• Proactive trend analysis and reconciliation with upstream and downstream applications
• Cross functional coordination for patching, HA drill, DR drill and closure of security/compliance observations
• Operation acceptance testing for new roll outs
• Coordination with customer team for P1 tickets resolution and root cause analysis

Required Technical and Professional Expertise
• Minimum 4+ years in Service Delivery Management
• Minimum 2-5 years of experience required in IT operation/production support/COTS implementation with Nokia Event Link or Instant Link COTS
• Strong experience on implementation and operation of FMS COTS product
• Experience on IT Operations in complex client environment
• Experience of Oracle, SQL, PL/SQL, UNIX/shell scripting

Preferred Technical and Professional Expertise
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

• None