CKS Consulting Pvt. Ltd jobs - Service Designer

Service Designer | Center for Kledge Societies Designation: Service Designer
Location: Delhi
Experience: 2 - 4 years

Educational Qualifications

Bachelors or Masters Degree in Product Design / Service Design /
Interaction Design / Digital Design / User Experience Design / Social Design / Strategic Design
Management

Required Skills & Experience

Experience in designing systems and services with components of process , digital media ,
products in the health , public service and / or development sector. Your portfolio should
highlight piloted or implemented service solutions. Experience in designing for and
implementing health services for low resource settings is most valuable.
Strategic understanding of the user centered design process , with experience in
developing and leading teams through tailored design methods for public innovation
projects. Experience with designing new design tools and methodologies , as well as
employing established tools for co - design , concept generation and rapid prototyping for
product and service solutions.
Experience in designing and conducting ethnographic research and design research in
rural contexts
Ability to synthesise data from multiple - perspectives , interpret it in new , relevant and
actionable ways , and identify patterns to drive creative direction and opportunity and
solution development
Ability to communicate insights through powerful and clear information design i.e.
reports , data visualizations , illustrations , storyboards , photographs , videos and other
multimedia techniques.
Innovative problem solving skills demonstrated in day to day management , and the
ability to handle crisis situations appropriately
Creative leadership skills in order to manage a multi - disciplinary team , and steer output.
Superior written and verbal communication , in order to clearly articulate analysis , design
directions and decisions for quality documentation and reports
Strong planning and time management skills to lead design teams in delivering projects
on time on budget
Commitment to using creative expertise for development and social change Key Job Responsibilities
Synthesise field data to build strategic frameworks , and provide design direction at a programmatic level , as well as on a day to day basis
Ensure the project is delivered on time , and facilitate coordination between various
members of the team.
Identify key design opportunities based on field insights and provide a rich evidentiary
basis and stimulus for program decisions such as overall innovation direction , theory of
change , key evaluation indicators.
Work beyond just design , in also selling our innovations and services by working in
tandem with the Business development team to modify designs as per client needs ,
create concise concept notes , and be a design expert in client meetings
Lead the solution generation process from field driven co - design activities , concept
creation , field prototyping to user feedback etc
Design and facilitate collaborative workshops , brainstorming , codesign activities within
the team , as well as with clients and project partners
Work closely with relevant team members on creatively packaging design work and
learnings into narrative documents , reports , presentations , process notes and blogs
Build and finesse in - team capacity around the design process and ensure clear
expectation setting for roles and deliverables
Liaise with partner organisations i.e design advisors , monitoring , learning and evaluation
teams , implementation partners and clients through the project Advantages
Prior experience of working in Public Health
Experience and comfort in working in low resource and rural environments
Keen visual design sense,