Service Desk Analyst jobs in Bangalore at Connectivity IT Services Pvt Ltd

Job Overview: Providing technical assistance and support to end-users for client organization. The primary responsibility is to ensure timely and effective resolution of IT-related issues, incidents, and service requests

Provide first-line support and technical assistance to end-users via phone, email

 Log, categorize, prioritize, and assign incidents to appropriate support teams.

 Ensure timely resolution of incidents and provide regular updates to end-users. SLA adherence is key

 Maintain accurate and up-to-date documentation of processes, procedures, and troubleshooting guides.

 Contribute to the knowledge base for common issues and solutions.

 Communicate effectively with end-users, keeping them informed about the status of their incidents or service requests. Tool usage is a must

 Collaborate with other IT teams to provide seamless support and resolve issues promptly.  Assist with the procurement

 Will to travel if required on short assignments

 Basic experience in a similar IT support role will be advantageous

 Proficient in troubleshooting hardware and software issues.

 Excellent verbal and written communication skills in English & MS tools ( specific to excel & power point )

 Willingness to work flexible hours, shifts, including weekends and holidays if necessary.

 Strong problem-solving and analytical skills.

Connectivity IT Services stands as a beacon of innovation, propelling client businesses toward remarkable transformations through the implementation of intelligent and sustainable IT solutions. Their distinctive consultative approach to adapting to future technologies also empowers them to accomplish significant goals in their endeavors while optimizing resource utilization. With a profound presence in the industry & and across sub-continents, Connectivity IT Services has consistently delivered indispensable solutions to clients across various domains, with a strong focus on Data Communications, Security, Computing and storage, and Data visualization. This achievement has been made possible through strategic partnerships with renowned Original Equipment Manufacturers (OEMs) & and enterprise service providers. These partnerships bolster the service offerings, allowing Connectivity IT Services to deliver cutting-edge solutions that cater to a diverse range of IT needs. Connectivity IT Service's commitment to innovation, coupled with strategic alliances, positions it as a driving force in enabling businesses to harness the full potential of IT and stride confidently into the future.