Service Desk Analyst jobs in Chennai at SoftwareONE

Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics. This includes IT-Infrastructure and Business Applications e.g. Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, ServiceNOW etc.
Register and resolve all IT related 1^st level/2^nd level incidents and requests.
NOC Monitoring.
Windows Imaging/Reimaging Task.
User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, Skype for Business, MS Team, OneDrive, O365, and other Business Accounts, etc.
Software Deployment via ENTEO Tool.
Collection and documentation of best-practice/processes and other technical process.
Escalation of unresolved or out of team scope tickets to the next level support.
Ensuring end user satisfaction by providing best in-class customer services.
Service Desk Analyst must have Bachelor degree i.e. BCA, B-Tech or relevant technical Degree or Diploma.
Should have minimum 3 years of proven experience in 1^st& 2^nd level support
Hands-on experience with Active Directory, User Creation/Deletion etc. Knowledge of Exchange and Skype for Business Management Console, will be add-ons.
Hands-on experience end user applications e.g. O365, MS Outlook, Skype for Business, MS Team, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshooting.
Strong knowledge in Windows 10 and MS Office client technologies is a must.
Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.g. German, Spanish will be add-ons.
Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.
Very sound knowledge with IT Remote Support and tools e.g. LogMeIn.
Experience in monitoring of windows services. Troubleshooting and identifying the errors using event logs.
Windows server Administration.
Handling of errors related to servers.

Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.
In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.