SoftwareONE jobs - Service Desk Analyst

Service Desk Analyst

experience 3 Years
salary Salary not disclosed
Posted: 2 Months ago
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Job Description

  • Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics. This includes IT-Infrastructure and Business Applications e.g. Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, ServiceNOW etc.
  • Register and resolve all IT related 1 st level/2 nd level incidents and requests.
  • NOC Monitoring.
  • Windows Imaging/Reimaging Task.
  • User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, Skype for Business, MS Team, OneDrive, O365, and other Business Accounts, etc.
  • Software Deployment via ENTEO Tool.
  • Collection and documentation of best-practice/processes and other technical process.
  • Escalation of unresolved or out of team scope tickets to the next level support.
  • Ensuring end user satisfaction by providing best in-class customer services.
  • Service Desk Analyst must have Bachelor degree i.e. BCA, B-Tech or relevant technical Degree
  • Should have minimum 3 years of proven experience in 1 st & 2 nd level support.
  • Knowledge and working experience in any one of the following areas and certification will be add-on:
  • MS Navision
  • Dynamic 365
  • SharePoint Online
  • PSA
  • O365
  • OneDrive
  • Cisco Meraki
  • AWS or Azure basic.
    • Experience in NOC Monitoring to proactively monitor and escalate application, system, and network incidents to ensure maximum availability and performance.
    • Good knowledge of Server Technologies, Networking, Automation Tool (MS Orchestrator) and Scripting (PowerShell etc.).
    • Hands-on experience with Active Directory, User Creation/Deletion etc. Knowledge of Exchange and Skype for Business Management Console, will be add-ons.
    • Hands-on experience end user applications e.g. O365, MS Outlook, Skype for Business, MS Team, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshooting.
    • Strong knowledge in Windows 10 and MS Office client technologies is a must.
    • Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.g. German, Spanish will be add-ons.
    • Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.
    • Very sound knowledge with IT Remote Support and tools e.g. LogMeIn.
    • Experience in monitoring of windows services. Troubleshooting and identifying the errors using event logs.
    • Windows server Administration.
    • Handling of errors related to servers.


    Job Particulars

    Job TypeApprenticeship
    Hiring Process Face to Face Interview

    About Company


    For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each locatio

    Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
    Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
    Patrick Winter, Founder.

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
    Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

    “SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”



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    SoftwareONE recruiting Service Desk Analyst Experienced(3 Years) candidates candidates nearby Gurgaon,.SoftwareONE vacancies for Service Desk Analyst is recruited through Written-test, Face to Face Interview etc.
    SoftwareONE Company recruits a lot of Experienced(3 Years) candidates candidates every year based on the skills . The candidates with Diploma, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Service Desk Analyst position in SoftwareONE. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SoftwareONE recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of SoftwareONE and Find the latest jobs near you and near your home. So, that you don’t need to relocate. The is a leading employment portal that researches the official site of SoftwareONE and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SoftwareONE and near your city and get a secured career.