Savantis Solutions LLC jobs - Service Desk Analyst- L 1

Service Desk Analyst- L 1

Savantis Solutions LLC
experience 1 to3 Years
salary Salary not disclosed
qualification
Read More...
Job is expired
Be the first to apply
Posted: 4 Years ago
Views:
Applications:
Openings: 1

Job Description

Position Details:
Position: Service Desk Analyst-L1 
Experience: 1 to 3 years 
Location-Noida, Bangalore, Chennai
Permanent position
Should be open for 24/7 support.
Job DescriptionRespond to requests for technical assistance in person, via phone.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise user on appropriate action.
Should know about SLA and severity/priority ( Person should aware of Incident and service request definition ).
Follow standard help desk procedures.
Log all help desk interactions.
Temp asset device allocation.
Administer help desk software.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports in excel format.
Inform management of recurring problems.
Skills required Excellent communication skill in English.
Should have hands-on experience in basic Computer hardware and Software.
Should have a positive & go-getter attitude.
Flexible to work in 24/7 environment

Job Particulars

Role 
Who can apply Experienced (1 to3 Years)
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 530922
State Uttar Pradesh
Country India

About Company

Savantis Solutions LLC
Active Jobs By Role
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

Search Blue Collar Jobs Online India - Best Recruitment Portal | Teamlease