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Savantis Solutions LLC jobs - Service Desk Analyst- L 1

Service Desk Analyst- L 1

Savantis Solutions LLC

Noida

1 to 3 Years

Salary not disclosed

Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)

Job Description

Position Details:

Position: Service Desk Analyst-L1

Experience: 1 to 3 years

Location-Noida, Bangalore, Chennai

Permanent position

Should be open for 24/7 support.

Job DescriptionRespond to requests for technical assistance in person, via phone.

Diagnose and resolve technical hardware and software issues.

Research questions using available information resources.

Advise user on appropriate action.

Should know about SLA and severity/priority ( Person should aware of Incident and service request definition ).

Follow standard help desk procedures.

Log all help desk interactions.

Temp asset device allocation.

Administer help desk software.

Follow up with customers and users to ensure complete resolution of issues.

Redirect problems to correct resource.

Identify and escalate situations requiring urgent attention.

Track and route problems and requests and document resolutions.

Prepare activity reports in excel format.

Inform management of recurring problems.

Skills required Excellent communication skill in English.

Should have hands-on experience in basic Computer hardware and Software.

Should have a positive & go-getter attitude.

Flexible to work in 24/7 environment

Job Particulars

Role IT Software-Engineer

Job TypeFull Time

Hiring Process Face to Face Interview

About Company

Savantis Solutions LLC

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Savantis Solutions LLC recruiting Service Desk Analyst- L 1 Experienced(1 to 3 Years) candidates candidates nearby Noida,.Savantis Solutions LLC vacancies for Service Desk Analyst- L 1 is recruited through Written-test, Face to Face Interview etc.
Savantis Solutions LLC Company recruits a lot of Experienced(1 to 3 Years) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Noida, can apply for Service Desk Analyst- L 1 position in Savantis Solutions LLC. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Savantis Solutions LLC recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Savantis Solutions LLC and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Savantis Solutions LLC and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Savantis Solutions LLC and near your city and get a secured career.

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