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service desk analyst

For a client of TeamLease Services Ltd
1 to 4 Years
2,00,000 - 6,00,000 Per Year
Job is expired
Posted on 02 Nov 18
Job DescriptionLast Date 01 Jan 19

Understand the BT products and services that they represent to a solid ‘basic’ level (e.g.

same as Local IT employees) and in-depth BT's operational/service processes. 

 Due to the technical nature of their work, 1-2 months of formal training is required and these

people are not 'script-driven' call centre types but “Process driven” Operations.

 Good Communication skills ( Written & Spoken English).

 Exposure / Basic Knowledge in OS(Windows 7,8 & 10, SSCM, Anti-Virus) , MS package(

Outlook ,O365, Skype, MS Team, Hello for Business etc) , MDM ,  VPN & remote connectivity,

Hardware(Laptops , Printers, Handheld devices),SharePoint, Password reset.

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