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service desk analyst

For a client of TeamLease Services Ltd
2,00,000 - 5,00,000 Per Year
Job is expired
Posted on 27 Nov 18
Job DescriptionLast Date 26 Jan 19
 Understand the BT products and services that they represent to a solid ‘basic’ level (e.g.
same as Local IT employees) and in-depth BT's operational/service processes. 
 Due to the technical nature of their work, 1-2 months of formal training is required and these
people are not 'script-driven' call centre types but “Process driven” Operations.
 Good Communication skills ( Written & Spoken English).
 Exposure / Basic Knowledge in OS(Windows 7,8 & 10, SSCM, Anti-Virus) , MS package(
Outlook ,O365, Skype, MS Team, Hello for Business etc) , MDM ,  VPN & remote connectivity,
Hardware(Laptops , Printers, Handheld devices),SharePoint, Password reset.
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