Service Desk Engineer

Tata Consultancy Services Limited
2 to 3 Years
Posted on 19 Jun 19
Job DescriptionLast Date 17 Jul 19
Service Desk Engineer

Experience: 2 - 5 years of experience

Job Function: IT INFRASTRUCTURE SERVICES

Role: System Administrator

Desired Qualifications: BACHELOR OF ENGINEERING

Desired Skills: IT IS_Service Desk | Service Desk

Job Description:
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Utilize and maintain the helpdesk tracking software

Good to have:
  • Install, test and configure new workstations, peripheral equipment and software
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and software.

Location: Hyderabad
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
The TCS goIT Student Technology Awareness Program inspires the workforce of the future.
According to the U.S. Bureau of Labor Statistics , there will be about 4.4 million jobs that require computer science and information technology skills by 2024. Increasing demand for technology professionals is fueled by growth in mobile solutions, cloud computing, connected devices, and big data.
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