Service Desk Engineer
Experience: 2 - 5 years of experience
Job Function: IT INFRASTRUCTURE SERVICES
Role: System Administrator
Desired Qualifications: BACHELOR OF ENGINEERING
Desired Skills: IT IS_Service Desk | Service Desk
Job Description:
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Utilize and maintain the helpdesk tracking software
Good to have:
- Install, test and configure new workstations, peripheral equipment and software
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software.
Location: Hyderabad