Datacons Pvt ltd jobs - Service desk engineer

Service Desk Engineer

Datacons Pvt ltd
experience 1 Year
salary 15,000 - 18,000 Per Month
qualification
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Posted: 2 Years ago
Views: 0
Applications: 0
Openings: 1

Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Role Engineer
EducationBE/B.Tech
Who can applyExperienced (1 Year)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id622659
Job Category Core Technical
Locality Address Goregaon East , Goregaon West , Jogeshwari , Malad East , Malad West
StateMaharashtra, Maharashtra
Country India

About Company

Datacons Pvt ltd
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