Service Desk Engineer

For a client of TeamLease Services Ltd
Experience : Freshers
Education : BE/B.Tech
Location : Gurgaon
Per Year: Rs. 2,000 - Rs. 2,31,000
Job Role : Engineer
Posted on 04 May 20
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Job DescriptionLast Date 03 Jul 20

Please find above Job Description below.

·         Will be working as the first point of contact in any organization for resolving or escalating issues relating to hardware, software, network, and others of computer end users when they raise requests through emails, instant messages, chats or phone calls.

·         They will act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately prioritized and is getting due attention.

·         They should be able to understand users’ questions, provide technical support, and assist all staff remotely on technology problems.

·         Should know basic troubleshooting on Computers-Troubleshooting of Functionality of Product/Application.  

·         Strong presentation skills.

·         People management

·         Incident management

·         Problem management

·         Escalation management

·         Strong Excel skills  

· On call Support required.  

Job Type : Contract
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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