Please find above Job Description below.
· Will be working as the first point of contact in any organization for resolving or escalating issues relating to hardware, software, network, and others of computer end users when they raise requests through emails, instant messages, chats or phone calls.
· They will act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately prioritized and is getting due attention.
· They should be able to understand users’ questions, provide technical support, and assist all staff remotely on technology problems.
· Should know basic troubleshooting on Computers-Troubleshooting of Functionality of Product/Application.
· Strong presentation skills.
· People management
· Incident management
· Problem management
· Escalation management
· Strong Excel skills
· On call Support required.
