Past work experience in a high-traffic customer services setting.â€¢Excellent Verbal and Written communication skills.â€¢Knowledge and understanding of end User requirements.â€¢Ability to prioritize and control severity tickets.â€¢Attending customer calls via email or calls.â€¢Registration of customer request in ticketing tool (Service Now)â€¢Severity Ticket Assignments.â€¢Ticket Updation.â€¢Vendor follow-up / Coordination.â€¢Generating Reports.
Good Verbal & Written Communicationâ€¢Experience on any of the Service Desk ticketing toolâ€¢Aware of the ITIL Service Operations processesâ€¦( ITIL Certified is preferred)â€¢Good knowledge on Microsoft Excel.
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.