Service desk engineer

For a client of TeamLease Services Ltd
1.5 to 6 Years
2,00,000 - 4,00,000 Per Year
Posted on 25 Jun 19
Job DescriptionLast Date 24 Aug 19

Past work experience in a high-traffic customer services setting.•Excellent Verbal and Written communication skills.•Knowledge and understanding of end User requirements.•Ability to prioritize and control severity tickets.•Attending customer calls via email or calls.•Registration of customer request in ticketing tool (Service Now)•Severity Ticket Assignments.•Ticket Updation.•Vendor follow-up / Coordination.•Generating Reports.

Good Verbal & Written Communication•Experience on any of the Service Desk ticketing tool•Aware of the ITIL Service Operations processes…( ITIL Certified is preferred)•Good knowledge on Microsoft Excel.

Job Role

Job Type

Interview Type

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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