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CMS IT SERVICES PVT LTD jobs - Service desk Executive-19339

Service Desk Executive-19339

CMS IT SERVICES PVT LTD

location

experience

1 to 2 Years

salary

Salary not disclosed

qualification

Any Post Graduate, Any Graduate

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Posted: 4 Years ago

Views: 0

Applications: 0

Openings: 1

Job Description

Job Title: Service desk Executive-19339

Location:Pune

Experience Range:1 - 2 Years

Roles and Responsibility:

Speicific tool usage of advanced features, ticket management, critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills-Tool knowledge,Alert monitoring, Follow-up and closure of the call and enable in the RCA analysis ,ITIL trained
Experienced in the specific tool in his/her previous assignment.,Basic problem isolation using knoweldge base ( SRDB),End user support for products like messaging and productivity apps

Job Particulars

Role Others

EducationAny Post Graduate, Any Graduate

Who can applyExperienced (1 to 2 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id264306

Job Category Others

StateMaharashtra

Country India

About Company

About Us:As one of India’s top IT services firms, CMS IT Services has been consistently providing in-depth customized IT Infrastructure Solutions to across all sectors of industry – government, healthcare, banking, telecom, insurance, retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant, flexible, and competitive, while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end-to-end approach, which enable us to deliver unified management of infrastructure and applications, getting your business ready for its transformational journey.

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