NTT Ltd jobs - Service Desk IT Support Engineer

Service Desk IT Support Engineer

NTT Ltd
experience Fresher
salary Salary not disclosed
qualification
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Posted: 1 Year ago
Views: 5
Applications: 3
Openings: 1

Job Description

Job Role:

  • Under the service guidance candidates will be designing technical operations for a global delivery center
  • Work as first line support engineer in industry leading network and security technologies
  • Would be working for global clients in a 24x7 mode of operations
  • Investigate first line support calls assigned to them and identify root cause of incidents.
  • Objective would be to ensure zero misses in service level agreement conditions.
  • Ability to communicate well and to capture all pertinent details when required.
  • Work closely with partners and 3rd party vendors where necessary
  • Where necessary, they escalate requests and exceptions to the 2nd line support team
  • NTT would provide required technical and process trainings

Job Requirement:

  • Excellent verbal and written communication skills – mandatory and prerequisite 
  • Exposure to gathering, validating, and documenting requirements​, modelling business processes and identifying opportunities for process improvements​; identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
  • Creating functional specifications for software solutions​
  • Possess creative problem-solving skills
  • Should be able work in a multi team and multi-location team environment
  • Any previous training/knowledge/certifications in any of network and security technologies is an added advantage

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id783425
Job Category IT/Software
Locality Address Yelahanka
StateKarnataka
Country India

About Company

NTT Ltd
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