IMSI jobs - Service desk - ITIL Information Technology Infrastructure Library Training

Service desk - ITIL ( Information Technology Infrastructure Library) Training      

Qualification: 10+2+3 (Graduate / Diploma )      

Certification: MCP         

Experience Level: 1- 2 Years      

Technologies Covered: Good Communication Skills        

Locations:  Delhi NCR, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Mumbai, Kolkata

Job Description:

• Receive Calls/incidents  through Phone, Web, Email or Chat.
• Log incidents in Ticketing tools and share the ticket number with the user.
• Route incidents between the team and Follow till closure.
• Basic experience of customer handling.
• Provide First Level troubleshooting based on SOP's.
• Basic knowledge of email, office automation package usage
• , Window's Desktop OS. 
• Call Logging Logging, Tracking, Follow-up and Closure of calls.
• Generation of Reports