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Service Desk - ITIL Information Technology Infrastructure Library Training

IMSI

Experience : 1 to 2 Years

Education : Any Graduate, 12th Pass (HSE), Diploma

Location : Hyderabad

Job Role : Others

Posted on 03 Jan 20

Job is expired

Job DescriptionLast Date 27 Jan 20

Service desk - ITIL ( Information Technology Infrastructure Library) Training

Qualification:10+2+3 (Graduate / Diploma )

Certification:MCP

Experience Level:1- 2 Years

Technologies Covered:Good Communication Skills

Locations: Delhi NCR, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Mumbai, Kolkata

Job Description:

Receive Calls/incidents through Phone, Web, Email or Chat.
Log incidents in Ticketing tools and share the ticket number with the user.
Route incidents between the team and Follow till closure.
Basic experience of customer handling.
Provide First Level troubleshooting based on SOP's.
Basic knowledge of email, office automation package usage
, Window's Desktop OS.
Call Logging Logging, Tracking, Follow-up and Closure of calls.
Generation of Reports

Job Type : Full Time

Interview Type : Face to Face Interview

Company Description

We are innovative, knowledge and process-driven and enters each client engagement with the goal of building long term relationships and total client satisfaction on every project supported. IMSI excels in IT, Professional Staffing and Business Process Outsourcing (BPO) and Call Centers. Expert staffing resources have industry knowledge, 2-10 years of experience, certification and skills, are self-driven and have great teamwork and communication skills.
Specialties

IT / Telecom / Engineering Staffing, BPO/Call Center Facilities, Project Management

Job is expired

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